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Get Support

  • Use our Customer Service web portal for new support requests, to check on your support ticket status, and to search our Knowledge Base.
  • If you are unable to use the portal, please Email Support (email web form), or
  • Phone Support:
    +1 (217) 359-9740

Software Updates

The latest HearID version is If you are running a 5.1.x version your are eligible for a free upgrade. Please contact us if you are running an earlier version and you would like to know your upgrade options. Upgrade paths depend on your hardware.

The latest OtoStat version is 2.1 (research only) or 2.0 (clinical). If you are running OtoStat 1.0, please contact us for your upgrade options.