Get Support

• Use our Customer Service web portal for new support requests, to check on your support ticket status, and to search our Knowledge Base.
• If you are unable to use the portal, please Email Support (email web form), or
• Phone Support:
  +1 (217) 359-9740

Software Updates

The latest HearID version is 5.1.9.4. If you are running a 5.1.x version your are eligible for a free upgrade. Please contact us if you are running an earlier version and you would like to know your upgrade options. Upgrade paths depend on your hardware.

The latest OtoStat version is 2.1 (research only) or 2.0 (clinical). If you are running OtoStat 1.0, please contact us for your upgrade options.

Brochures

Product brochures and datasheets (PDF):

• OtoStat 2 Screener and Diagnostic System (pdf)
• HearID 5 Auditory Diagnostic System (pdf)
• HearID 5 MEPA3 System (pdf)
• HearID 5 DP Distortion-Product Otoacoustic Emissions System (pdf)
• HearID 5 TE Transient-Evoked Otoacoustic Emissions System (pdf)

Self Help

Multimedia Tutorials

Find out how to prepare probes for calibration, how to make quality calibrations, and how to deal with common problems. Watch the tutorials here or visit our YouTube channel.

• How to make a MEPA calibration using a rubber eartip with HearID
• How to prepare foam eartips for calibration or measurements with HearID
• Common errors in preparing foam eartips for calibration and measurements with HearID
• How to make a MEPA calibration using a foam eartip with HearID
• How to make a MEPA measurement in an adult ear using a foam eartip with HearID
• Common errors in making MEPA calibrations with HearID
• Unboxing and setting up OtoStat
• Familiarize yourself with OtoStation
• Efficient workflows with OtoStat and OtoStation
• Calibrating your probe with OtoStation